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Welcome! Before you complete your booking, please take a moment to read through our terms & conditions. By purchasing your ticket, you’re confirming that you have read, understood and agree to everything outlined below, including our cancellation and refund policy. We can’t wait to dance with you!

Refunds

We understand that sometimes plans change, and we’ll always do our best to support you.

• If you cancel more than 60 days before the Intensive begins, you’ll be eligible for a 50% refund – just send us an email and we’ll happily arrange it for you.
• Unfortunately, we’re unable to offer refunds for cancellations made within 60 days of the Intensive start date.
• Please note that we can’t refund any additional costs such as travel, accommodation, or other expenses.

Terms & Conditions

1. Booking Your Place: Spaces are limited and full up quickly! Your spot is confirmed once we have received full payment.
2. Who Can Join:  Ballet Lab is open to dancers aged 14-18 (. These events are physically demanding, so please make sure you feel prepared for several days of dancing – we’d hate for you to risk injury. Your body knows best!
3. Why Insurance is a Good Idea: We strongly recommend obtaining personal travel or event insurance in case you need to withdraw due to illness or injury.
4. If You’re Injured or Unwell: If you are managing a minor injury, you’re still very welcome to attend! We’ll do our best to adapt things for you – please just know that you’re participating at your own risk. In case of illness, injury or fatigue, we may suggest you rest or withdraw – this decision will always be made with your safety in mind. Please note that our standard refund policy applies in all cases, including withdrawal due to illness or injury.
5. Hands-on Support: To help with alignment and technique, Isabella or a member of the BWI teaching team may use gentle, hands-on corrections. If you’d prefer not to be physically adjusted, just let us know in advance, we absolutely respect your boundaries.
6. Looking After You: If you become unwell, injured or overwhelmed during the Intensive, we may suggest temporarily or permanently asking you to sit out or take a break for your own safety. We will always prioritise your well-being.
7. Level Placement & Group Respect: If it turns out you’ve booked a level that’s not quite right, we’ll chat with you and decide what’s safest. If we feel it’s best for you not to continue, you’ll be refunded. If someone’s behaviour disrupts others or affects the group’s experience, we reserve the right to ask them to step away. A refund will be issued only at our discretion.
8. Looking After Your Things: Please keep an eye on your things – we can’t be responsible for any lost or damaged items during the Intensive.
9. A Quick Note on Liability: By booking your place, you’re letting us know that you feel fit and ready to participate – and that you understand you’re joining the Intensive at your own risk. While we’ll always prioritise your safety and well-being, BWI can’t be held responsible for any injury, loss or damage that might occur during the event. If you choose to join us against medical advice, or don’t follow guidance from Isabella or the BWI team, we won’t be liable for any resulting issues. By attending, you agree not to take legal action against Ballet With Isabella LTD in relation to any injury or damage to yourself or your belongings.
10. Photos & Videos: We love capturing the magic of our Intensives! We may take photos or videos during classes and activities. By attending, you’re giving us permission to be featured – but if you’d prefer not to appear in any content, just let us know in advance and we’ll do our best to accommodate. All photos, videos, and recordings captured during the event belong to BWI, and may be used in future promotional, marketing, or educational content. If you would prefer not to appear in any media, please notify us in writing before the event.
11. What If The Plan Changes? We will do our absolute best to stick to the schedule and advertised team, but sometimes unexpected changes are unavoidable. If Isabella can’t teach due to unforeseen circumstances, another wonderful teacher from the BWI team close to Isabella and her style will step in. In this case, no refunds will be issued.
12. If We Need to Cancel or Postpone: If something outside of our control happens (like illness, extreme weather or emergencies) we’ll give you the option to: a) Get a refund, or b) Transfer your ticket to another BWI event, subject to availability (excluding London Intensives)
13. Refund breakdown:
14. 100% refund if cancelled before the event starts.
15. 50% refund if cancelled before halfway through.
16. No refund if more than half the event has already taken place.
17. Refunds don’t cover other expenses like travel or accommodation.
18. Ticket Swaps: Tickets are non-transferable, so we’re unfortunately unable to allow ticket swaps. We appreciate your understanding.
19. Accessibility & Privacy: We want everyone to feel welcome. If you need anything to make your experience more comfortable, please just let us know ahead of time. We respect your privacy, any personal information shared with us will only ever be used to help the event run smoothly.
20. In Case of the Unexpected: If something major happens (like a natural disaster or government restriction), we may need to change or cancel the event. We will always aim to offer fair options in these rare circumstances.
21. Just One Legal Note: We’re so lucky to welcome dancers from all over the world! Just so you know, the Intensive is governed by the laws of England and Wales. By booking your place, you agree that any legal matters would be handled by the courts here. Of course, we don’t ever anticipate any problems – but it’s good to have these details in place.